During a training course on the subject of artificial intelligence, which I attended with my colleague Jean-Pierre Huchet, formerly owner of Renault’s data lake, as well as an international group from the business and technology sectors, I realized that the holistic consulting approach, which looks at both the human and the technical, is particularly relevant to the development of AI: we all stand to gain from contributing to it, including you.
Explanation.
Advances in artificial intelligence are constantly shaping the future of humanity in every field: the creation of new vaccines, the modeling of human speech, improved security for banking transactions, to name but a few.
According to an IBM survey in 2023, 42% of companies have integrated AI into their operations and 38% have implemented generative AI in their processes, with almost 75% expected to adopt the latter in the next few years.
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During this exploration of an AI consulting practice, the questions I was asking – or wanted to ask – as well as the aspects I wanted to consider were different from those of my classmates. I realized that I was as much interested in the humans who would be impacted by artificial intelligence, as in the process to be automated or the technology itself. For although AI offers incredible business advantages, it also raises highly complex questions about the engineering of organizations and the mission of companies within society.
22% of American employees believe that AI will make their jobs obsolete, and this percentage keeps rising year after year, creating a veritable FOBO (Fear of Becoming Obsolete). According to the “Future of Jobs 2023” report, 44% of current job skills are expected to be called into question over the next 5 years.
AI also brings ethical and social challenges. In the coming years, AI will increasingly be confronted with issues relating to privacy, algorithmic biases, the ethics of transparency and the socio-economic effects of job losses. Some studies even claim that AI could one day destroy humanity, potentially leading to its extinction…
Interdisciplinary collaboration and regulatory policies are needed to meet these challenges, and a balanced, holistic approach is essential to maximize the benefits of AI while minimizing its risks. Once again, the technological evolution of the subject is much faster than the social, political and economic thinking of decision-makers.
How can we keep AI human-centric?
In a search for holistic practices on the subject, one particular approach caught my attention: Human-centered AI (Human-centered AI). It places the needs, values and benefits of humans at the heart of the development and use of artificial intelligence, and seeks to ensure that AI complements human capabilities, strengthens autonomy and supports ethical goals, while minimizing security, privacy and bias risks.
This approach promotes transparency, accountability and inclusion to ensure that technology serves humanity best.
As Arthur Mensch, co-founder of the start-up Mistral AI, says: “We’re talking about something that’s going to increase people, that’s going to change the way they have to work.” Artificial intelligence and human intelligence should not be opposed: they are complementary. The real challenge today will be to retrain and upgrade the workforce in these areas.
As with all Connection Leadership transformation programs, our approach includes a vital factor of caring. Even in the complex and high-pressure environments we see at our customers, it is possible to take care of people in a world run by machines. The complexity and creativity of our human brain, its ability to generate empathy and solutions, can make your teams the stars of integrating AI into your business. This means training and coaching them to use their vast reserves of knowledge to build your future.
As with the many other transformations you have undergone, this one is also an opportunity for unprecedented success. For I conclude with this optimistic quotation from Ted Talk by Mustafa Suleyman, researcher and co-founder of Deepmind:
“AI is not new. AI is us, all of us. In developing AI, we can and must reflect all that is good, all that we love, all that is special about humanity: our empathy, our kindness, our curiosity and our creativity. This is the greatest challenge of the 21st century.”
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