During a training course on the subject of artificial intelligence, which I attended with my colleague Jean-Pierre Huchet, formerly owner of Renault’s data lake, as well as an international group from the business and technology sectors, I realized that the holistic consulting approach, which looks at both the human and the technical, is particularly relevant to the development of AI: we all stand to gain from contributing to it, including you.
Explanation.
Advances in artificial intelligence are constantly shaping the future of humanity in every field: the creation of new vaccines, the modeling of human speech, improved security for banking transactions, to name but a few.
According to an IBM survey in 2023, 42% of companies have integrated AI into their operations and 38% have implemented generative AI in their processes, with almost 75% expected to adopt the latter in the next few years.
Tom Gruber | How AI can enhance our memory, work and social lives
During this exploration of an AI consulting practice, the questions I was asking – or wanted to ask – as well as the aspects I wanted to consider were different from those of my classmates. I realized that I was as much interested in the humans who would be impacted by artificial intelligence, as in the process to be automated or the technology itself. For although AI offers incredible business advantages, it also raises highly complex questions about the engineering of organizations and the mission of companies within society.
22% of American employees believe that AI will make their jobs obsolete, and this percentage keeps rising year after year, creating a veritable FOBO (Fear of Becoming Obsolete). According to the “Future of Jobs 2023” report, 44% of current job skills are expected to be called into question over the next 5 years.
AI also brings ethical and social challenges. In the coming years, AI will increasingly be confronted with issues relating to privacy, algorithmic biases, the ethics of transparency and the socio-economic effects of job losses. Some studies even claim that AI could one day destroy humanity, potentially leading to its extinction…
Interdisciplinary collaboration and regulatory policies are needed to meet these challenges, and a balanced, holistic approach is essential to maximize the benefits of AI while minimizing its risks. Once again, the technological evolution of the subject is much faster than the social, political and economic thinking of decision-makers.
How can we keep AI human-centric?
In a search for holistic practices on the subject, one particular approach caught my attention: Human-centered AI (Human-centered AI). It places the needs, values and benefits of humans at the heart of the development and use of artificial intelligence, and seeks to ensure that AI complements human capabilities, strengthens autonomy and supports ethical goals, while minimizing security, privacy and bias risks.
This approach promotes transparency, accountability and inclusion to ensure that technology serves humanity best.
As Arthur Mensch, co-founder of the start-up Mistral AI, says: “We’re talking about something that’s going to increase people, that’s going to change the way they have to work.” Artificial intelligence and human intelligence should not be opposed: they are complementary. The real challenge today will be to retrain and upgrade the workforce in these areas.
As with all Connection Leadership transformation programs, our approach includes a vital factor of caring. Even in the complex and high-pressure environments we see at our customers, it is possible to take care of people in a world run by machines. The complexity and creativity of our human brain, its ability to generate empathy and solutions, can make your teams the stars of integrating AI into your business. This means training and coaching them to use their vast reserves of knowledge to build your future.
As with the many other transformations you have undergone, this one is also an opportunity for unprecedented success. For I conclude with this optimistic quotation from Ted Talk by Mustafa Suleyman, researcher and co-founder of Deepmind:
“AI is not new. AI is us, all of us. In developing AI, we can and must reflect all that is good, all that we love, all that is special about humanity: our empathy, our kindness, our curiosity and our creativity. This is the greatest challenge of the 21st century.”
Some 64% of major French groups are considering cutting their innovation budgets because of the economic impact of the pandemic on their business.* At the same time, the health crisis has revealed the intrinsic need for companies to innovate quickly, efficiently and disruptively. The question of how remains, and with
In the political arena, a number of citizens are calling for a 6th Republic. In other words, a Republic that strengthens the role of Parliament, and does not place all powers in the hands of a single individual. In short, a less top-down approach to public affairs. And what if
“The valuations of most start-ups have fallen by around 30%”. The growth and sustainability of start-ups depend on a complex financial ecosystem, which the Covid-19 pandemic has not spared. Worse still, it revealed its extreme fragility. Let’s face it, the virus never stops shaking up the rules of our world.
Innovation Yes to the holistic approach! While the health crisis has revealed the intrinsic need for companies to innovate rapidly, efficiently and disruptively, the question of how remains – and with it the notion of success: how do you manage your transformation when you’re a small business, an SME or
Betsy Parayil-Pezard for IMM, part of MediaSchool ‘s Continuing Education division Our relationship with work is in constant flux, and our vision of corporate leadership must take this permanent swell into account. In the face of the current health crisis, the decision to protect our health with measures that prevent
Connection Leadership is a business transformation consultancy led by Betsy Parayil and Patrick Hoffstetter. We have conducted over 1,000 corporate interventions. Here’s the vision we act on every day. Activate the potential of business transformation through a holistic vision The company is a place of ambition, performance and achievement, but
Certifié par le Centre International du Coach | © Connection Leadership 2022 | Tous droits réservés – Création de site Internet par Emilie Briosca
